Returns & Exchanges

At Vape Batt, we stand by the quality of our hardware and offer a 30-day return window for unused electronics to ensure your complete satisfaction. If your device arrives defective or doesn't meet your expectations, we are committed to making it right through a streamlined exchange or refund process.

Return Process

• 1.
  Verify Eligibility

  Ensure your device is in its original packaging with all included accessories and has been purchased within the last 30 days.

• 2.
  Submit a Request

  Contact our support team with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package your item and include the RMA form inside the box; use a trackable shipping method to send the package to our returns facility.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, we will process your refund or ship your replacement device within 3-5 business days.